Empowering Disability and Mental Health, Nursing Support Services
Dedicated assistance for better health and community engagement.
Discover a Better You with Better Beyond Care Services
At Better Beyond Care Services, we specialise in disability and mental health services.
Our dedicated team is here to support you with coordination, community participation, and nursing services.
Discover how we can help you achieve your NDIS goals with choice and control.
Welcome to Better Beyond Care Services
Welcome to Better Beyond Care Services, your partner in Mental Health & Disability Support Services.
We are dedicated to empowering individuals to achieve their goals and objectives in all areas of life.
Our core principle is to provide 'enabling' resources and support that align with each person's unique wishes and needs.
At Better Beyond Care Services, we firmly believe in the equal value of every individual, regardless of gender, ethnicity, culture, or ability.
We are committed to delivering the most positive outcomes for everyone who uses our services.
No matter your needs, background, or health, we offer customised and person-centered NDIS supports to residents across Maitland, Newcastle, the Hunter Valley, Port Stephens, and the Central Coast regions.
About Us
Better Beyond Care Services champions opportunity, respect, and equality.
We were founded to facilitate and support individuals in attaining their life goals, providing enabling resources that are always in line with their personal needs and desires.
We are unwavering in our recognition that every individual possesses equal value and strive to ensure the most positive experience for all.
Our Promises
Better Beyond Care Services is committed to:
- Supporting people with a disability to fully participate as citizens in our community.
- Always acting with compassion, integrity, and transparency.
- Delivering quality services driven by the aspirations and needs of the people we support and their families.
- Demonstrating strong leadership and fostering harmonious relationships.
- Proactively supporting and encouraging staff and volunteers to achieve their full potential.
- Promoting opportunities for people with a disability through community partnerships that recognise mutual benefit.
- Assisting with decisions today that will have a positive impact on the future of our service users.
- Providing an environment where an individual's right to experiences and risk is recognised.
our services
Level 2 Support Coordination. Level 3 Specialist Support Coordination
Level 2 Support Coordination. Level 3 Specialist Support Coordination
Level 2 Support Coordination. Level 3 Specialist Support Coordination
Support Coordination, a funded support within the National Disability Insurance Scheme (NDIS) plan, offers assistance to participants in effectively utilising their plan and establishing connections with informal, mainstream, community, and funded supports.
The specific approach to achieving this will vary for each individual, depending on their unique goals and priorities.
Support Coordinators can provide multifaceted assistance, including identifying and implementing appropriate support options tailored to individual needs and objectives, facilitating the management of NDIS budgets, enhancing understanding and implementation of plan funding, and offering guidance in preparation for plan reviews.
Support Coordinators can attend review meetings at the participant's discretion and offer assistance in communicating with the NDIS should funded supports not adequately address needs or in the event of a crisis.
Choosing Better Beyond Care Services (BBCS) for Support Coordination offers significant advantages throughout an individual's NDIS journey.
Recognising that the NDIS process can be complex, particularly for newcomers to the scheme, Better Beyond Care Services specialises exclusively in Support Coordination.
This focus ensures our team remains current with the latest NDIS information and possesses comprehensive knowledge of mainstream organisations and NDIS providers within the Newcastle and Hunter region.
Our team of Support Coordinators brings a diverse array of strengths, attributes, and industry experiences, enabling us to confidently match individuals with a coordinator best suited to their specific needs and with whom they feel comfortable.
Our primary objective is to ensure that you feel consistently supported and empowered throughout your NDIS plan.
We prioritise offering choice and collaborating closely with you and your support networks to facilitate the creation of the life you desire.
Short Term Accommodation (STA)
Level 2 Support Coordination. Level 3 Specialist Support Coordination
Level 2 Support Coordination. Level 3 Specialist Support Coordination
Short Term Accommodation (STA) under the National Disability Insurance Scheme (NDIS).
Short Term Accommodation offers NDIS participants the opportunity to reside outside of their usual home for brief periods.
This essential support includes respite care, enabling regular caregivers to take necessary breaks.
A temporary stay in a secure and supportive setting offers numerous advantages for both participants and their families.
These benefits include opportunities to engage in new activities and discover new interests, a welcoming environment for social interaction and building friendships, support to enhance sustainable community living, a chance for the usual support network to attend to holidays, work, or appointments, the development of new skills to foster greater independence, and a safe haven when a primary caregiver is temporarily unavailable.
Under the NDIS framework, STA can be incorporated into a participant's plan, encompassing accommodation, personal care, meals, and mutually agreed-upon activities with the accommodation provider.
Funding for Short Term Accommodation is typically available for up to 28 days annually, offering flexibility in how these days are utilised.
For instance, participants may choose to use the full allocation at once or in shorter increments, such as up to 14 days at a time for holiday accommodation throughout the year.
Alternatively, one weekend per month could be used as an opportunity for a change of environment.
Beyond Better Care Services (BBCS) maintains local teams across Australia and offers a diverse selection of high-quality STA options in the following regions:
Sydney, Melbourne, Brisbane, Gold Coast, Sunshine Coast, Caboolture, Geelong, Wollongong, Newcastle.
NDIS short-term accommodation providers, we offer comfortable and contemporary homes for stays of up to 28 days, complete with all necessary support.
This presents an excellent option for NDIS participants seeking respite care or a refreshing change from their usual living arrangements.
Our Short-Term Disability Accommodation also provides ample opportunities for participants to explore new hobbies, acquire new skills, and engage in enjoyable activities, either independently or with others.
All our activities are thoughtfully designed to promote independence and build capacity, with comprehensive support in place to ensure a safe and pleasant experience.
Our dedicated teams are committed to delivering exceptional experiences, ensuring that participants conclude their stay feeling revitalised and enriched.
Community Participation
Level 2 Support Coordination. Level 3 Specialist Support Coordination
Supported Independent Living (SIL)
At Better Beyond Care Services, we are dedicated to ensuring that no one feels limited in achieving their goals, pursuing their passions, or simply enjoying daily life.
Our team provides one-on-one support, whether at home or within the community.
Our support workers act as both guides and friends, empowering you to live life to the fullest and achieve your most significant aspirations.
We consistently encourage you to think and dream big regarding your lifestyle goals, regardless of their scope.
We understand that some lifestyle skills come more easily than others, and we believe this should never pose a barrier.
Whether you require assistance accessing local community activities or building new friendships, Better Beyond Care Services is your dedicated resource.
Beyond community support, our highly trained staff also offer in-home disability care, fostering your independence and providing you with greater control over your daily life, from meal preparation to cleaning.
We recognise that everyone has unique needs and goals, which is why we adopt a personalised approach to our community and in-home disability support.
Before commencing services, we take the time to understand your specific requirements, including not only the support you need but also your interests, likes, and dislikes.
This allows us to carefully match you with the most suitable support workers.
Once your needs are understood and you are paired with the right support worker, you will collaborate to establish goals and develop a sustainable plan to achieve them.
To help you gain confidence and enhance your everyday life skills, we can assist you with:
- establishing a morning routine.
- from getting dressed to preparing breakfast at a time that suits you.
- shopping and appointments.
- helping you prepare for and confidently undertake weekly groceries.
- medical appointments.
- or simply spending time outdoors.
- cooking and cleaning at home.
- supporting you in developing culinary skills to prepare your own meals and assisting with maintaining a tidy home and teaching essential cleaning basics.
- community engagement and socialising.
- reducing any anxieties or concerns you may have by preparing you for real-life experiences in the community.
- and public transport navigation.
- offering guidance for using public transport.
- ensuring you are comfortable and prepared for any challenges.
Our support workers are passionate individuals, comprehensively trained to assist people from diverse backgrounds with varying needs and interests.
You have the choice and control to select the support worker who is right for you and how you wish to be supported.
We provide our in-home and community support across several locations, including Greater Sydney, the Central Coast, the Hunter Region, and the Mid-North Coast.
Better Beyond Care Services possesses extensive experience in providing in-home disability care, empowering you to become your most confident self.
To learn more about our support at home and in the community, please contact us or complete the form below.
Supported Independent Living (SIL)
Supported Independent Living (SIL)
Supported Independent Living (SIL)
Supported Independent Living (SIL) is a model of accommodation designed to provide individuals with disabilities the support necessary to live as independently as possible.
You may be familiar with this type of accommodation under previous terms such as Disability Accommodation or Group Homes, which were commonly used before the introduction of the National Disability Insurance Scheme (NDIS).
Regardless of the terminology, these terms all describe living arrangements where individuals receive support tailored to their needs, which can range from staff drop-ins and on-site emergency assistance to 24/7 support within the home.
Our SIL homes are situated within the communities where we operate, and each is carefully adapted to meet the specific requirements of the residents.
As a NDIS-funded model of shared accommodation, SIL can involve residing with one or more individuals who share similar interests and support needs, with Beyond Better Care Services (BBCS) staff providing assistance across various aspects of daily life.
The NDIS funds a variety of SIL models, and BBCS collaborates closely with individuals, their families, and Support Coordinators to facilitate placements in homes that are best suited to individual preferences.
Whether you are considering sharing accommodation or living independently, and whether your preference is for an apartment, villa, or house in an urban or rural setting, we can assist you.
BBCS offers a selection of existing homes for your consideration and is also able to identify properties that specifically align with your unique needs.
Our services extend across the Hunter Valley and Central Coast regions, and we are committed to empowering you with choice and control over your living arrangements.
Support within our SIL homes is typically available around the clock and may encompass:
- Guidance in managing finances and household budgeting.
- Assistance with meal preparation.
- Support in utilising public transportation for social visits.
- Personal care assistance, such as showering and dressing.
- Support with grocery shopping.
- Assistance in developing daily living skills.
- Understanding the Levels of Support Provided through SIL.
Recognising that each individual has distinct needs, the NDIS has established three funding levels for SIL:
- Lower needs: Typically, not requiring continuous 24/7 support, this level includes general supervision of living arrangements.
- Standard needs: Providing 24/7 support, this level includes assistance and supervision with most daily tasks, as well as overnight sleepover support from support workers.
- Higher needs: Entailing 24/7 active support, including overnight care, this level addresses complex needs, such as managing challenging behaviors through positive behavior support, alongside assistance with daily tasks.
BBCS is dedicated to understanding your preferences regarding the type of home and its location.
We aim to streamline the process and provide assistance in securing a residence that is the right fit for you.
Beyond Better Care Services has a history of supporting individuals with disabilities in the Newcastle and Hunter regions to achieve their goals and actively participate in their local communities.
Our approach involves close collaboration with each person to ensure their initial move is appropriate and aligned with their needs, desires, and future aspirations.
Our team will support you in exploring new experiences across various aspects of life, including social connections, entertainment, community involvement, further education, holidays, career exploration, relationship building, volunteering, and pursuing hobbies and interests.
At BBCS, we prioritise careful matching of staff to your individual requirements, working in close partnership with you, your family, and other important individuals in your support network.
BBCS employs experienced and trained staff who are required to complete mandatory training.
Our team is skilled in supporting customers with their unique needs and can provide assistance with:
- Developing personalized program plans that outline goals, aspirations, and desires for independent living.
- Building and maintaining friendships and community connections.
- Accessing social and recreational activities.
- Managing and attending appointments.
- Written communication and completing forms.
- Practical support to maintain a household and independence.
- Understanding accommodation and tenancy obligations.
Positive Behaviour Support
Supported Independent Living (SIL)
Psychosocial Recovery Coaching
Behaviour support involves working with participants who exhibit behaviours of concern and require specific interventions.
Our behaviour support practitioners are professionals with backgrounds in mental health-related fields, such as Psychology, Counselling, Psychotherapy, Rehabilitation Counselling, or Mental Health.
As part of their assessment, our behaviour support therapists provide positive behaviour support interventions to help those around individuals with behaviours of concern better support them.
Our practitioners work closely with our team to ensure comprehensive care.
We can assist with a range of behaviours of concern, including:
- Hurting themselves or others
- Breaking things
- Refusing to participate in activities
- Social withdrawal or hiding away
- Engaging in socially unacceptable actions (e.g., screaming, swearing, removing clothes)
Our approach to providing behaviour support involves:
1. Initial Consultation and Assessment
A behaviour support practitioner will meet with the individual requiring support to complete a thorough assessment, identifying and documenting all behaviours of concern. They will communicate directly with the participant and those who spend the most time with them.
2. Identifying Assessments
Once behaviours of concern are identified, the practitioner will determine relevant assessments for those supporting the individual to complete.
3. Reporting and Planning
The practitioner will then complete a comprehensive behaviour assessment report detailing all identified behaviours of concern. Following this, a behaviour support plan will be developed, providing guidance on how to best assist and manage these behaviours.
It's important to understand that all behaviours of concern occur for a reason, which is unique to each individual.
Some common reasons include:
- Physical discomfort (pain, illness, medication side effects, hormonal imbalances, hunger, thirst)
- Underlying conditions (e.g., autism, schizophrenia, Prader-Willi syndrome)
- Communication difficulties (inability to express needs or desires for social interaction, activities, or getting out of unwanted situations)
- Environmental factors (e.g., noise, temperature, smells, accessibility issues, overcrowding, boredom)
- Desire to gain something (attention, an object) or avoid something (an activity)
At Beyond Better Care Services (BBCS), our Behaviour Support Practitioners (BSPs) possess the skills and experience to provide behaviour assessment reports, develop behaviour support plans, and implement behaviour therapy for NDIS participants.
Our BSP professionals are dedicated to helping NDIS participants achieve their goals related to independence, community participation, and overall well-being.
Psychosocial Recovery Coaching
Supported Independent Living (SIL)
Psychosocial Recovery Coaching
Psychosocial Recovery Coaching is a strengths-based support funded by the National Disability Insurance Scheme (NDIS).
It is provided by experienced mentors with a deep understanding of recovery-oriented practices, aimed at supporting individuals with psychosocial disabilities to live a full and contributing life.
Recovery Coaches differ from Support Coordinators as they possess specialist knowledge and skills in psychosocial recovery, mental health, and navigating the mental health system.
Our Recovery Coaches can:
- Develop a recovery-enabling relationship to design, plan, and implement a personalised recovery plan.
- Provide coaching to enhance recovery skills and personal capacity, including motivation, strengths, resilience, and decision-making.
- Support your engagement with the NDIS.
- Assist with the coordination of NDIS and other supports.
- Help you manage complex challenges encountered in day-to-day living.
At Better Beyond Care Services, our Recovery Coaches are recognized leaders in non-clinical mental health supports.
We offer specialised knowledge and skills in community-driven health support, walking alongside you to implement positive life changes through mentoring and a deep understanding of recovery-oriented practice.
Our goal is to empower you to live life beyond the impacts of mental ill-health.